Telephone consultation service

    Hotline: 021-51156299

    Services we can provide for users include technical support service, renewal of insurance of video devices, multimedia conference system service, etc.

    (1) Technology consulting: Provide users with technology consulting services in terms of problems suffered in system use and non-faulty operation problems;

    (2) Remote diagnosis: For technical failure caused by system itself, we will provide relevant diagnosis for users via hotline, and assist and direct users' technicians to eliminate failure on the premise of solving failure supported by phone. If necessary, we also can offer statement of solutions in written (fax) form, and the user should feed back the validity of solutions timely for the purpose of determining whether to further take technical support measures by our company.

Field technical service

    We will offer customized field technical support to users. Field technical support services are divided into: One-time service and premium service.

    In case the user has purchased the field premium service, we would give a response within the promised time during the service period. We do guarantee that technicians would not leave unless the failure has been settled. Meanwhile, we provide regular routine inspection for users. Based on actual operations and inspection, combining with problems and advices from users' operators and maintenance personnel, we would improve the system functions and quality constantly. Normal document records would be created after every service.

Renewal of insurance of video devices

    Upon our operation and maintenance experience in the field of video conference for more than a decade, we recommend that you purchase original service of renewal of insurance about video conference products.

By this, it can guarantee that your software version could be updated constantly, meanwhile, you can gain support from experts of the original factory, and what's more, device hardware can be guaranteed to the greatest extent. If your hardware fails, the original factory would give you support at maintenance aspect fast, reducing affected time by failure. Thus, renewal of insurance of the original can help you increase your rate of return on investment, and organize your work well.

Advanced multimedia conference system

    We supply users' multimedia conference system with customized quality guarantee service. During service period, we would offer comprehensive system guarantee, timely field support, spare articles and parts, quality guarantee of hardware, route inspection and meeting guarantee and other services.

Old system evaluation

    We can offer rental service of video conference equipment, equipment related to the multimedia conference system, and technical services like installation and trial run and conference security.

Field service

    We can offer you field engineer service and 40 hours field support service at least every week to assist you to mitigate internal resource shortages. Engineers will provide daily field maintenance support, solve technology issues and constantly promote service level.

The advantages of field technology service are as follows:

    Field personnel can help users enhance internal technical skills and levels;

    Accelerate the speed of problem management and solving;

    Personnel on site can coordinate relevant resources more rapidly to serve customers;

Equipment leasing service

    We can offer rental service of video conference equipment, equipment related to the multimedia conference system, and technical services like installation and trial run and conference security.